Please click on any of the following for more information before completing the form.

Change Of Mind

We gladly accept change of mind returns for non-clearance and non-sale items within 14 days of purchase. To qualify, items must be in brand-new, unused condition with all seals, accessories and original packaging intact. Please complete this form, noting the reason for the return and the items you wish to return. Upon receipt and verification of the item's condition, we will issue a gift card for the value of the items, minus a 10% restocking fee.

Warranty

If you are experiencing any issues with your item, please contact us immediately and provide as much detail as possible, including any photos or videos of the problem. Avoid opening any electrical items, as this can cause further damage or result in lost parts. Once we receive your completed form, we may provide you with a return label to send the item back to us. The repair process can take between 4 to 60 days, depending on whether parts are required or if the item needs to be sent back to the supplier for review. Please note, a $70 inspection fee may be charged if no fault is found in the item. This fee covers the cost of the inspection, return label and shipping the item back to you.

Repair

If the item is out of warranty we may still be able to repair it for a fee. Please complete this form and provide as much information as possible about the item you are having issues with. Please include any serial #'s on the items and a photo if possible. Once the form has been received we may request some additional information or provide you with an address so you may the item back to us. We reccomend you use a tracked and insured service to avoid any issues.

Item(s) Missing

Please contact us within 14 days of receiving your order to report any missing items. Please complete this form, providing a detailed list of any missing items and a photograph of everything you received including the paper invoice. Please indicate whether you would prefer the missing items to be dispatched or refunded to your original payment method.

Incorrect Item(s)

Please contact us within 14 days of receiving your order to report any incorrect items. Please complete this form, providing a detailed list of any incorrect items and a photograph of everything you received including the paper invoice. Please indicate whether you would prefer the correct items to be dispatched or refunded to your original payment method. We may provide you with a return label to send the incorrect items back to us free of charge.

Damaged On Arrival (DOA)

Please contact us within 7 days of receiving your order to report the damage. Please complete this form, providing details of all items that have been damaged and any supporting photos. Please include weather you prefer a replacement or refund for the item. We may provide you with a return label to send the item back to us free of charge.

Other

For any other reasons please provide as much detail of the issue and include any photos if required.

MKTG - Gella New Arrivals