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For change of mind you may return items within 14 days of the purchase date. Please contact us within the 14 day period for authorization before you return any items.

  • Items must be in an unused condition with all original packaging and accessories.
  • Items in the clearance section may not be returned due to change of mind (normal sale items can be returned).
  • The refund will be provided as store credit.
  • The refunded amount excludes any shipping costs
  • Shipping costs for your area will be deducted from the store credit if you received free shipping and your total order value falls under the $150 free shipping threshold after removing any returned items.
  • A Restocking and administration fee of 10% applies to items returned.
  • For change of mind returns you are responsible for any postage costs associated with returning the product.
  • Custom products such as clamped acrylic brushes and some furniutre is not available to be returned due to change of mind.

If there is an error in your order or the goods you received are faulty or damaged on arrival please contact us.

All damage claims from postage or faulty product claims must be made within 48 hours days of receiving your package. Please email us photos of damages to